SAFARI COMPANY – PRIVACY POLICY (PDPL COMPLIANT)
Last Updated: May 5 2025 | Version: 2.0

1. Introduction

SAFARI Company ("we," "us," or "our") operates under Saudi Arabia’s Personal Data Protection Law (PDPL 2023) regulations. This policy governs all personal data processed through:

• Our website: www.safari.com.sa
• Mobile applications, booking platforms, and physical branches
• Customer interactions (email, calls, social media)

Commitment: We protect your data with enterprise-grade security and transparent practices.

2. Data We Collect

A. Directly Provided Data

B. Automatically Collected Data

• Location Data: GPS/IP address (for branch locator/promotions) – enabled only with consent.
• Cookies: Essential (session management) and optional (analytics/advertising) – manage via Cookie Settings.

3. How We Use Your Data

Aligned with PDPL Article 8, we process data to:

• Fulfil Bookings: Process tickets, visas, and hotel stays.
• Customer Support: Resolve inquiries/complaints.
• Marketing: Send offers (opt-in required).
• Legal Compliance: Immigration/tax reporting.

No sale/sharing for unrelated third-party marketing.

4. Data Sharing & International Transfers Within KSA

• Travel Partners: Airlines, hotels (under PDPL-compliant contracts).
• Government: Customs, tax authorities (as legally required).

International Transfers

• Prohibited unless:

1. SDAIA-approved safeguards exist (e.g., EU Standard Contractual Clauses).
2. Data is anonymized.

5. Your Rights (PDPL Chapter 4)

Note: Deletion may be limited by legal obligations (e.g., tax records).

6. Data Security & Retention

Security Measures

• Encryption: TLS 1.3 (in transit), AES-256 (at rest).
• Access Controls: Role-based permissions + biometric authentication.
• Audits: Annual penetration tests (NCA-aligned).

Retention Periods

Destruction Method: Secure shredding + cryptographic erasure.

7. Cookies & Tracking Technologies

Cookie Categories

Manage Preferences: Cookie Settings (Arabic/English).

8. Policy Updates & Contact Changes to Policy

• Notice: 30-day advance notice via email/website banner for material changes.
• Archive: Previous versions available here.

Contact Our DPO

Email: dpo@safari.com.sa
Phone: +966 11 231 5577 Ext-2222